Terms of Use
Effective Date: 3/26/2025
At South of Heaven Guide Service, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, make a booking, or communicate with our team.
By using our website or services, you agree to the terms outlined in this policy.
- Who We Are
South of Heaven Guide Service is a U.S.-based outdoor charter company specializing in fishing and hunting experiences on Lake Erie and in Sandusky Bay. This website is operated to provide information about our services and allow customers to inquire, book, and engage with our team.
- Information We Collect
We collect only the personal data necessary to provide you with high-quality service and support.
Information You Provide to Us:
- Name, email address, and phone number when booking or contacting us
- Any other information you choose to share (e.g., preferences, accessibility needs, etc.)
Automatically Collected Data:
- IP address, browser type, pages visited, and session duration (via Google Analytics)
- Cookie preferences and session information (see Section 5 for more)
- How We Use Your Data
We use your information to:
- Respond to inquiries and process bookings
- Provide customer service and support
- Improve our website’s performance and user experience
- Ensure security and prevent fraudulent activity
- Send updates only if you’ve opted in to receive them
We do not sell or share your personal data with third parties for marketing.
- Data Storage & Security
Your data is stored on secure servers hosted by trusted U.S.-based providers. We use SSL encryption across our site to protect any data transmission. Only authorized personnel have access to your personal information.
- Cookies & Analytics
Our website uses cookies to:
- Maintain session functionality
- Analyze website traffic via Google Analytics (anonymous and non-personalized data)
You may disable cookies in your browser at any time. Visit Google’s Opt-Out Page if you wish to opt out of analytics tracking.
- Third-Party Tools
We may use trusted third-party services for:
- Website hosting
- Booking or payment processing
- Email communication
Any data shared with these tools is strictly limited to what’s necessary to complete the service, and those platforms adhere to privacy laws and standards.
- Data Retention
We retain your data only as long as necessary to:
- Provide customer service
- Maintain accurate business records
- Meet legal obligations
You can request that we delete your personal data at any time, unless we are legally required to retain it.
- Your Rights
If you are a resident of the U.S. or the EU, you have the right to:
- Access, update, or delete your personal information
- Withdraw consent for data use at any time
- Request a copy of your data
- File a complaint with a data protection authority if you believe your rights are being violated
To make a request, email us at [Insert Company Email].
- External Links
Our site may include links to social media platforms or other external websites. We are not responsible for the privacy policies or practices of those third parties. Please review their privacy policies directly.
- Legal Disclosure
We may share your information if required to do so by law or in good faith belief that such action is necessary to:
- Comply with legal obligations
- Protect and defend our rights or property
- Investigate potential fraud or security concerns
- Updates to This Policy
We may occasionally update this policy to reflect changes in law, technology, or our business. When we do, we’ll update the “Effective Date” above. Continued use of our website after changes constitutes your acceptance of the revised policy.
Questions?
If you have any concerns or questions about how your data is handled, please reach out to us at:
southofheavenguideservice@gmail.com
389 Channel Grove Rd, Lakeside Marblehead, OH 43440